Kalena Crystal

FULL PRICED PURCHASES

We know that you'll love your STEVE MADDEN purchase - but if something isn’t quite right, we've got you covered! We offer returns within 30 days on all full priced orders made online. Please note, a handling fee of $5 along with postage fees will be deducted from each return. 

To initiate your online return, please contact us visit our online returns portal. Items must be unworn and in original condition, with tags, packaging and box included. There must be no damage or signs of wear, such as sole markings or scratches. Once we receive your return, our Quality Check Team will access and process your refund within 1-7 business days. Refunds are made to the original method of payment and can take up to 7 business days to appear in your account. Any shipping costs will not be refunded. 

Alternatively for free returns, you can return your online purchase to any Steve Madden retail store as long as the return items comply with our return policy.

SALE AND PROMOTIONAL PURCHASES

To return your sale or promotional purchase, please email us at info@stevemadden.com.au. Refunds are not permitted on sale or promotional purchases. Store credit will be provided in the form of a digital gift card, valid for online purchases for 3 years. All return postage costs on sale items will be at the customer's expense. Any items received that do not meet the above criteria will not be processed for store credit. Once we receive your return, our Quality Check Team will access and process your store credit within 1-7 business days. STEVE MADDEN is not responsible for loss of store credit vouchers. 

*Promotional purchases include any order made with a code or under a limited time offer. This includes, but is not limited to, discount codes, Buy 1 Get 1 Free, Gift With Purchase, Spend & Save and Second Pair Half Price offers.

For more information please visit our FAQs.

FINAL SALE ITEMS

Items marked as 'Final Sale' cannot be returned for refunds or store credit. Final Sale items will be clearly displayed on the product page.

EXCHANGES

Unfortunately, exchanges cannot be fulfilled for online returns. Due to the high demand of STEVE MADDEN products, we do not offer exchanges for online purchases, as there is no guarantee we will have your preferred choice in stock. We suggest that you return your purchase and place a new order.

DAMAGED OR FAULTY ITEMS

STEVE MADDEN reserves the right to repair or replace items deemed faulty. This policy does not affect your statutory rights.

If you have purchased an item online and believe your item is faulty please contact our Customer Service Team on info@stevemadden.com.au. Please note it is the responsibility of the customer to ensure faults in materials or workmanship are communicated within a reasonable timeframe. General wear and tear or misadventure is not covered. If you purchased a product in-store, please bring your item to one of our STEVE MADDEN Store Locations.

IN-STORE PURCHASES

Full priced items purchased in Steve Madden Concept and DFO stores can be refunded or exchanged within 30 days with your proof of purchase. Simply return your item to any full price STEVE MADDEN retail store in Australia to receive a refund or exchange. Items must meet the requirements as stated above. Refunds are made to the original method of payment and can take up to 7 business days to appear in your account. Please note that we cannot accept returns for in-store purchases online, and vice versa. 

3RD PARTY RETAILERS AND 3RD PARTY ONLINE WEBSITES

Any Steve Madden item purchased from 3rd party retail locations or from any 3rd party online website, must be returned via the 3rd partys' returns process and cannot be returned to Steve Madden stores or Steve Madden online. Any items purchased from Steve Madden stores or Steve Madden online cannot be returned at 3rd party retail locations or 3rd party online websites.

WARRANTY

Steve Madden watches have a 2 year warranty against all material or workmanship defects, to the purchase holder. This warranty does not apply to normal wear and tear and abuse, and excludes batteries, crystal, case, strap, or bracelet. In the event of a defect or malfunction of the movement within the warranty period it will be repaired at our option. No additional charge will be made unless additional servicing is necessary for reasons beyond our control, such as accident, misuse, neglect or replacement of parts not warranted is required, such as batteries, crystal, case, strap, or bracelet. If this occurs, a moderate charge will be made. The aforementioned remedy is exclusive, STEVE MADDEN AU is not liable for any incidental or consequential damage. This warranty gives you specific legal rights, and you may have other rights which may vary from country to country.