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Full Priced Items
We know that you are going to love your Steve Madden purchase, but if for any reason something isn’t quite right we have you covered. We offer you free returns* within 30 days on all full priced orders.
To start your return, please email us at email@example.com. Items must be unworn and in its original condition, with tags, packaging and box where applicable and no sole markings or scratches. Once we receive your return, our QC team will access and process your refund within 5 business days. Refunds are made to the original method of payment and can take up to 7 business days to appear in your account. Any shipping costs will not be refunded.
To return your sale items, please email us at firstname.lastname@example.org. Refunds are strictly not provided on sale merchandise. Store credit will be provided in the form of a digital gift card, valid for online purchases for 12 months. Any sale item returns received that do not meet the above criteria will not be processed for store credit. Steve Madden is not responsible for loss of store credit vouchers.
Final Sale Items
Items marked as "Final Sale" cannot be returned for store credit. Final Sale items will be clearly displayed on the product page.
Exchanges cannot be fulfilled for online returns. Due to the high demand of Steve Madden products we do not offer an exchange for online purchases as there is no guarantee we will have your preferred choice in stock. We suggest you return your purchase and place a new order.
Madden reserves the right to repair or replace items deemed faulty. This policy does not affect your statutory rights.
For in-store orders you can return any full priced purchase for a refund or exchange. Items must meet the requirements as stated above. Simply return your item to any Steve Madden retail store in Australia within 30 days of purchase with your proof of purchase to receive a refund or exchange. Please note that refunds are made to the original method of payment and can take up to 7 business days to appear in your account.