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Full Priced Purchases
We know that you'll love your Steve Madden purchase - but if something isn’t quite right, we've got you covered! We offer free returns* within 30 days on all full priced orders.
To initiate your return, please contact us at firstname.lastname@example.org. Items must be unworn and in original condition, with tags, packaging and box included. There must be no damage or signs of wear, such as sole markings or scratches. Once we receive your return, our QC team will access and process your refund within 5 business days. Refunds are made to the original method of payment and can take up to 7 business days to appear in your account. Any shipping costs will not be refunded.
Sale and Promotional Purchases
To return your sale or promotional purchase, please email us at email@example.com. Refunds are strictly not provided on sale or promotional purchases. Store credit will be provided in the form of a digital gift card, valid for online purchases for 12 months. All return postage costs on sale items will be at the customers expense. Any items received that do not meet the above criteria will not be processed for store credit. Steve Madden is not responsible for loss of store credit vouchers.
*Promotional purchases include any order made with a code or under a limited time offer. This includes, but is not limited to: discount codes, Buy 1 Get 1 Free, Gift With Purchase, Spend & Save and Second Pair Half Price offers.
Final Sale Items
Items marked as 'Final Sale' cannot be returned for refunds or store credit. Final Sale items will be clearly displayed on the product page.
Exchanges cannot be fulfilled for online returns. Due to the high demand of Steve Madden products, we do not offer exchanges for online purchases, as there is no guarantee we will have your preferred choice in stock. We suggest that you return your purchase and place a new order.
Steve Madden reserves the right to repair or replace items deemed faulty. This policy does not affect your statutory rights.
Full priced items purchased in-store can be returned to the original place of purchase for a refund or exchange. Items must meet the requirements as stated above. Simply return your item to any Steve Madden retail store in Australia within 30 days of purchase with your proof of purchase to receive a refund or exchange. Refunds are made to the original method of payment and can take up to 7 business days to appear in your account. Please note that we cannot accept returns for in-store purchases online, and vice versa.