FAQ

When will my order be dispatched?

At Steve Madden, we process your orders within 1-3 business days, excluding carrier timeframes. Dispatch may be subject to delays during high volume periods.

Can I cancel my order?

If you wish to cancel your order, contact Customer Care within 1 hour at info@stevemadden.com.au.

SHIPPING

How long will it take to receive my order?

Delivery takes 2-7 business days for standard shipping, depending on your location.

Do you offer free shipping?

Yes, we offer free shipping on orders over $99 Australia-wide.

RETURNS

Can I return a sale or promotional item?

Sale and promotional items can only be returned for store credit, provided they are in original condition.

What is your return policy?

Items must be unworn and in original condition, with tags, packaging, and box included. Returns are subject to a $5 handling fee.

PAYMENT & GIFT CARDS

What payment methods are accepted online?

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, ZipPay, and Afterpay.

Can E-Gift Cards issued online be used in-store?

Yes, online Gift Cards can be redeemed in-store or online.

PRODUCT

How do I know what shoe size to purchase?

View our size chart on our website. Steve Madden shoes follow US sizing, which aligns with AU sizing.

What if a product goes out of stock?

Contact Customer Care to check if the product will be restocked.

GENERAL

How do I subscribe to your mailing list?

Scroll to the bottom of the website and enter your email address in the subscription box.

I subscribed but didn’t receive a welcome code. What can I do?

Check your spam folder or contact Customer Care at info@stevemadden.com.au.

CONTACT US

How do I contact you?

Email our Customer Care team at info@stevemadden.com.au. Support is available Monday to Friday, 9am to 5pm AEST.

PROMOTION TERMS AND CONDITIONS

What are your promotion terms?

Promotions are available for a limited time and cannot be combined with other offers. View Promotion terms and conditions here.