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RETURNS POLICY
STEVE MADDEN AUSTRALIA
RETURNS & EXCHANGES POLICY
Steve Madden will gladly offer you a refund or exchange of any full priced item purchased within 30 days (or within 30 days of receiving your online order) for change of mind reasons. This policy is in addition to your rights under the Australian Consumer Law.
All items must be unworn, in original condition and with original packaging and tags. Shipping costs for online purchases are not refundable. Acceptable proof of purchase must be presented. Refunds will be issued using your original payment method.
For non-full price items purchased:
- Sale Products: Merchandise that is red ticketed, or from the Sale section online may be exchanged instore or a Steve Madden gift card issued for the original purchase price.
- Final Sale Products: may not be returned or exchanged unless the product is not of acceptable quality or fit for purpose or does not match the sample shown or description given to you.
- Warehouse Sale: may not be returned or exchanged unless the product is not of acceptable quality or fit for purpose or does not match the sample shown or description given to you. Final sale products will be clearly identified on the product prior to purchase.
Australian Consumer Law Rights and Guarantees
Steve Madden will assess if a product contains a major or minor fault or if it does not match a sample shown or description given in accordance with the Australian Consumer Law and if it is eligible for repair, replacement or a refund.
Please note that general wear and tear and misuse of the product are not considered to be a fault and are not eligible for a refund or exchange.
How to arrange a return:
Purchases made on www.stevemadden.com.au
- Products may be returned online or to a Steve Madden store. To find your nearest Steve Madden store, please press this link.
- To initiate an online return, please visit the online returns portal. A handling fee of $5 along with postage fees will be deducted from a return for change of mind reasons. Once we receive your return, our quality check team will assess and process your refund within 1-7 business days.
- Online exchanges are not possible.
Purchases made at a Steve Madden Store, Australia:
- Products can only be returned to a Steve Madden store, and not via the online portal.
- To find your nearest Steve Madden store, please press this link.
Purchases from third party retailers:
Purchases from:
- Department Stores (such as Myer and David Jones)
- The Iconic
- Strand Bags
- TK Maxx
- Any other third parties; or
- Overseas retailers,
cannot be returned to Steve Madden Australia stores or online.
- Please contact the retailer in question to determine if your purchase is eligible for return in accordance with their respective returns and exchanges policies.
Purchase made at a Steve Madden Warehouse sale:
- Items offered for sale are a combination of samples, production items and seconds.
- Please choose carefully as there are no refunds or exchanges for change of mind or for any faults, defects, cuts or imperfections which are brought to your attention prior to purchase.
- No refunds or exchanges of products bought at a warehouse sale are permitted unless the product is not of acceptable quality or fit for purpose or does not match the sample shown or description given to you.
FAQS
What is considered acceptable proof of purchase?
• Acceptable proof of purchase relates to receipts, invoices or bank statements where the purchase is clear to identify.
How do I access the online portal to make a refund for my online order?
• Please use this link to access the online portal
How long will it take for my refund to be processed for online returns?
• Once we receive your return, our quality check team will assess and process your refund within 1-7 business days.
Will I receive my refund back to my original purchase method?
• Yes, if your return meets our return policy you will receive your refund back using the original payment method.
What do I do if I receive an incorrect or damage/faulty item?
• Please contact info@stevemadden.com.au and log a request, please ensure to provide all order details.
What Stores can I make a return of my purchase to?
The following stores are available to make a return of your purchase:
AUSTRALIAN CAPTIAL TERRITORY
• DFO Canberra Outlet
NEW SOUTH WALES
• Queen Victoria Building
• DFO Homebush Outlet
• Fashion Spree Liverpool Outlet
QUEENSLAND
• Chermside
VICTORIA
• Doncaster
• DFO Moorabbin Outlet
WESTERN AUSTRALIA
• DFO Perth Outlet
