We believe in hassle-free returns, so we are delighted to offer an easy and affordable return solution. A $5 handling fee will apply to all full-priced returns, this is a co-payment for the return shipping label deducted from a refund. For promotional, sale and markdown items a $10 fee will apply to cover the cost of the return shipping label, this will be charged via our returns platform.

A $5 handling fee will apply to all full-priced returns, this is a co-payment for the return shipping label deducted from a refund. We believe in hassle-free returns, so we are delighted to offer an easy and affordable return solution. For promotional, sale and markdown items a $10 fee will apply to cover the cost of the return shipping label, this will be charged via our returns platform.

FULL PRICED PURCHASES

We know that you'll love your STEVE MADDEN purchase - but if something isn’t quite right, we've got you covered! We offer $5 returns within 30 days on all full-priced purchases made online. Full-priced items can be returned for a Refund, Store Credit or Exchange.

SALE AND PROMOTIONAL PURCHASES

We offer Store Credit or Exchange on sale and promotional purchases within 30 days of purchase. The Store Credit will be provided in the form of a digital gift card, valid for online purchases for 3 years. A convenient pre-paid postage label will be provided and a handling fee of $10 will be collected from our returns portal.

*Promotional purchases include any order placed with a code or under a limited-time offer. This includes, but is not limited to, discount codes, Buy 1 Get 1 Free, Gift With Purchase, Spend & Save and Second Pair Half Price offers.

For more information please visit our Help Centre.

FINAL SALE ITEMS

Items marked as 'Final Sale' cannot be returned for refunds or store credit. Final Sale items will be clearly displayed on the product page.

* All items must be unworn and in original condition, with tags, packaging and box included. There must be no damage or signs of wear, such as sole markings or scratches. Should returns fail our Quality Check Process, the original payment method will be charged.

Due to the popularity of our products, styles and sizes sell out quickly. This means when lodging your return for an exchange, the stock is not reserved and allocated to your exchange order until your return package is scanned as ‘in transit’ by Australia Post. We need to have a minimum inventory of a product for it to be available for exchange. This is to prevent items from going out of stock and causing any disappointment for you.

If your exchange order has been refunded, it means that your desired item has sold out. We encourage all customers who lodge exchange requests to post their return ASAP to avoid any disappointment. If you have any questions, please know our Customer Care Team is here to help and can be reached by email on info@stevemadden.com.au, by phone at 1800 MADDEN (1800 623 336), or via live chat.

We are so sorry to hear you received something that is not up to our usual standards. Please kindly request a return via our returns portal. When prompted, please upload a clear image of the item issue. You will be able to select if you would like to receive a replacement, another item, store credit or a refund. Our team will review the submission and provide further instructions once your lodgement has been approved. If you have received a faulty final sale product please reach out to our team and they can assist you further via email on info@stevemadden.com.au.

If you are having issues logging your return, sometimes this can be due to mismatched information being logged into the portal. Please check that the order number from your order confirmation and email address you are using are the same email you placed the original order with and enter this in the email field. Hot tip, our order names always start with ‘SM’ and follow with several numbers. However, if you are still having trouble, please feel free to call us at 1800 MADDEN (1800 623 336). Otherwise, we are here to help via email at info@stevemadden.com.au or via live chat, from 8:30am to 5pm.

Unfortunately, not yet. Our retail and online stores run on different systems and our stores are unable to accept online returns. But we hear you and are working hard to change this. To commence your online return click here -https://stevemaddenau.loopreturns.com/#/