Lodge Your Return - Steve Madden Australia

RETURN OPTIONS

Opt for store credit & score a $5 bonus credit*

Simply select our store credit option during the return process and you will receive your store credit including an extra $5 bonus credit as soon as your return has been received, quality controlled and accepted by our warehouse.

*Bonus credit only applies to full-priced purchases.
Just want a refund?

We offer convenient and affordable $5 returns for all full-priced purchases, within 30 days! Simply select our refund option during the return process and the $5 return shipping fee will be deducted from your refund once we receive your return.*

*Bonus credit only applies to full-priced purchases.

*Please note a $10 return shipping fee will apply to markdowns, sale and promotional purchases. The original shipping fee is non-refundable.

*Refunds are not provided on sale or promotional purchases

HOW DO I START MY RETURN?

Lodge Return

To initiate your online return, click the “Start Return” button below and follow the steps to lodge your return using our options of Store Credit or a Refund.

Print & Attach Returns Label

Securely package your items and attach the pre-paid returns label to the outside. Note all items must be unworn and in original condition, with tags, packaging and box included.*

Post Your Parcel

Drop off your return to any Australia Post location within 7 days.

Start Return

Frequently Asked Questions

What is the handling fee?

We believe in hassle-free returns, so we are delighted to offer an easy and affordable return solution. A $5 handling fee will apply to all full-priced returns, this is a co-payment for the return shipping label deducted from a refund. For promotional, sale and markdown items a $10 fee will apply to cover the cost of the return shipping label, this will be charged via our returns platform.

What is your Returns Policy?

A $5 handling fee will apply to all full-priced returns, this is a co-payment for the return shipping label deducted from a refund. We believe in hassle-free returns, so we are delighted to offer an easy and affordable return solution. For promotional, sale and markdown items a $10 fee will apply to cover the cost of the return shipping label, this will be charged via our returns platform.

FULL PRICED PURCHASES

We know that you'll love your STEVE MADDEN purchase - but if something isn’t quite right, we've got you covered! We offer $5 returns within 30 days on all full-priced purchases made online. Full-priced items can be returned for a Refund or Store Credit.

SALE AND PROMOTIONAL PURCHASES

We offer Store Credit on sale and promotional purchases within 30 days of purchase. The Store Credit will be provided in the form of a digital gift card, valid for online purchases for 3 years. A convenient pre-paid postage label will be provided and a handling fee of $10 will be collected from our returns portal.

*Promotional purchases include any order placed with a code or under a limited-time offer. This includes, but is not limited to, discount codes, Buy 1 Get 1 Free, Gift With Purchase, Spend & Save and Second Pair Half Price offers.

For more information please visit our Help Centre.

FINAL SALE ITEMS

Items marked as 'Final Sale' cannot be returned for refunds or store credit. Final Sale items will be clearly displayed on the product page.

* All items must be unworn and in original condition, with tags, packaging and box included. There must be no damage or signs of wear, such as sole markings or scratches. Should returns fail our Quality Check Process, the original payment method will be charged.

I have received a faulty item, what do I do?

We are so sorry to hear you received something that is not up to our usual standards. Please kindly request a return via our returns portal. When prompted, please upload a clear image of the item issue. You will be able to select if you would like to receive a replacement, another item, store credit or a refund. Our team will review the submission and provide further instructions once your lodgement has been approved. If you have received a faulty final sale product please reach out to our team and they can assist you further via email on info@stevemadden.com.au.

I’m having issues with your portal. Can you help?

If you are having issues logging your return, sometimes this can be due to mismatched information being logged into the portal. Please check that the order number from your order confirmation and email address you are using are the same email you placed the original order with and enter this in the email field. Hot tip, our order names always start with ‘SM’ and follow with several numbers. However, if you are still having trouble we are here to help via email at info@stevemadden.com.au

Can online purchases be returned in-store?

Unfortunately, not yet. Our retail and online stores run on different systems and our stores are unable to accept online returns. But we hear you and are working hard to change this. To commence your online return click here -https://stevemaddenau.loopreturns.com/#/

RETURNS